Streamlining Growth at Mad House Performance with TeamBuildr OS

Introduction

Jacob Madole, owner of Mad House Performance, found himself at a critical juncture as his performance training facility rapidly expanded. With new classes, rising memberships, and increasing operational demands, his previous software could no longer keep up.

"We've had a lot of growth, adding new classes and memberships," says Jacob. "Things were moving a t a hundred miles an hour." His previous software wasn't cutting it, making it a struggle to keep up with scheduling, billing, and member management.

He needed a solution that would not only streamline day-to-day operations but also free up his time to focus on coaching and client relationships—the heart of his business.

Challenge

As Mad House Performance grew, Jacob was bogged down by inefficient systems for scheduling, billing, and member tracking. Managing client check-ins, processing payments, and tracking session usage became increasingly time-consuming. His previous software wasn't cutting it, making it a struggle to keep up with scheduling, billing, and member management.

“Instead of going back and looking at who was here and when,” he says, “I needed a system that could show me exactly what I needed in one place.” The lack of automation and visibility was holding the business back from scaling further, limiting both growth and client experience.

Solution

Familiar with the brand’s reputation, Jacob adopted TeamBuildr OS—and the transition quickly paid off. The software provided a centralized platform to manage memberships, track attendance, process payments, and automate administrative tasks. “TeamBuildr OS has allowed me to track and keep up with things in a way that would have taken a lot of effort before,” he says.

From seamless sign-ups to session tracking and quick membership adjustments, the intuitive interface has drastically reduced manual work. “It’s so easy to adjust transactions,” Jacob adds. Whether it’s refunding a payment or modifying a membership, the flexibility has improved both staff efficiency and client satisfaction.

With operational headaches minimized, Jacob now has more bandwidth to deepen his relationships with clients. “We’re having conversations about their goals, their kids’ sports… I’m able to get to know them deeper.” The platform’s professional appearance and real-time scheduling tools have also elevated the perception of Mad House, giving clients confidence in their experience.

Results

Since implementing TeamBuildr OS, Mad House Performance has seen measurable improvements across the board. Administrative tasks that once drained hours are now handled automatically, giving Jacob and his staff time to focus on training and growth. The platform has helped attract new members thanks to its easy-to-use web interface, and client satisfaction has climbed as a result of more personalized service.

“TeamBuildr OS gives me confidence,” Jacob says. “They’re always moving the needle and improving.” With TeamBuildr as a partner, Mad House Performance is now better equipped than ever to scale—and serve athletes at every stage of their journey.